5 Sectors Set To See The Biggest Impact From The Rise of the Robots
The robots are coming and it’s going to be very exciting. With vast potential to streamline our roles and allow us to concentrate on delivering true human value, robots are going to be our best friends. Though you might have heard about the massive impact that robotic automation is having upon industrial applications in sectors such as Manufacturing, the role of robots goes far beyond the production line. We are already seeing the latest advancements in robotics coming to the consumer space.
Robots are a fantastic addition to consumer and corporate events. Robots like Bo can greet visitors, converse with and entertain them, take details, and enhance brand engagement and awareness in general. The entertainment value provides a sense of fun and novelty in and of itself, particularly with Bo’s inbuilt capability to play music, share popular online videos, and to update you with the latest news. He can also, of course, be programmed to offer custom information about your company and products/services.
Though restaurants staffed entirely by robot waiters are not exactly mainstream right now, the use of robots in the Hospitality sector is growing.
The reason that robots in Hospitality is such an ideal combination is their ability to take over simple, repetitive tasks that can be easily automated. Hotels, in particular, are finding robots like Bo incredibly useful when it comes to taking on these tasks so that they can get on with the job of delivering better human customer service.
So far, several hotels from the US to the Far East have engaged customer service robots to bring extra towels for guests and to serve refreshments. Robots are also an easy resource for guest wanting to know general information about the local area, such as bus timetables, and so on. Some hotels are even using robots for babysitting!
Restaurants, too, are beginning to use robots to assist both in the kitchen and front of house. Robots can assist chefs in the kitchen, and – of course – also serve food and drinks to customers. Robots will act as a wonderful supplementary tool to ease the burden in busy times, whilst providing a welcome distraction for waiting guests.
Robots in retail are the icing on the cake for an engaging in-store experience. In the age of omnichannel, when retail brands are required to meet consumer demand by offering a seamless cross-channel shopping experience, a customer service robot is the ultimate key. An in-store robot allows shoppers to browse online via the in-built screen, reserve items, or check stock in other sizes, for example.
A robot can also provide recommendations for complementary products to accompany those the customer is interested in, as well as showing videos about the products, latest trends, and about how items were produced. It could provide access to exclusive offers and discounts, select items based on the customer’s online browsing history (in certain scenarios), and – as always – bring novelty and entertainment to the shopping experience.
Robots in the workplace are set to have an instrumental impact on the way we work. The main benefit is their ability to streamline and facilitate human roles, taking on mundane or repetitive tasks. However, that is just the beginning. You’ll no longer have to make your own coffee, or remember when you need to rehydrate during the day. Office robots monitor and control environmental conditions, such as air quality, to ensure the workforce remain happy, healthy, and motivated.
Then, of course, there are telepresence robots like Bo. Using the robot’s screen, remote workers can attend meetings at the office from hundreds of miles away using simple controls from a mobile app. The use of telepresence robots is set to be a huge phenomenon, allowing more people to work remotely, and reducing the need for mass diary coordination in order to schedule important meetings.
Finally, robot receptionists to meet and greet visitors, sign them in, and provide entertainment while they are waiting, will leave human receptionists free to deal with more complex tasks. They’ll also bring a smile to the face of visitors, setting them up for a positive experience with the company from the outset.
When it comes to healthcare, there seems to be no end to the applications for robots. The use of robots in surgery is well-documented, and not without good reason. Robots in healthcare are proving ever-more useful, in everything from surgical precision to care assistants and companion robots.
In between, there are robot nurses who can undertake routine tasks, leaving human nurses free to get on with the important tasks that need their specific attention. Those robots are not yet advanced enough to provide a good bedside manner, but they are certainly a step in the right direction, particularly for getting us used to the growing number of robots that will be helping us in our lives before long.
Care is one of the aspects of Health that is being impacted most by the rise of the robots. The ability of robots to help the elderly in their own homes, rather than relying on care staff, could have a very positive impact. Reminding people to take their medication, keep them safe, and provide assistance and contact emergency services in the event of an incident, are all tasks that a robot could do without intruding heavily on a person’s life.
Equally, robots for special needs people have been found really beneficial for children with autism, for example. They can reduce some of the social anxiety associated with such conditions, provide comfort, and companionship to those in need.
As the advancement of robotics continues at a pace, more and more of these gamechanging robots will be around to help us with our everyday lives. We are particularly excited about seeing more robots in the public and consumer space, where we believe they will prove their value in making our lives easier and happier. Bo, of course, is at the forefront of the consumer robotics movement, championing his ‘race’ at this early stage, getting us all ready for what comes next.